CX 48 Hrs

Revolutionize service at Retail forecourt by immersing sales executives in a 48-hour retail experience.

To improve services and business during the campaign, some of the directional activities that officers can perform during the 48 hours’ time in the retail outlet are:

1. Customer Interaction and Experience Enhancement

2. Discussion with Dealer to improve overall business

3. Key areas that should be observed at Retail Outlet

a. Adherence to Safety & Statutory Norms

b. Operations and Documentation

c. Service Standards

d. Fuel, Lube and non-fuel (ARB) activities

e. Visual Merchandising, Housekeeping, Look & Feel evaluation

4. Sales Performance Analysis