Contact center workforce management to improve communication and productivity.
**THIS APP IS ONLY FOR EXISTING CommunityWFM CUSTOMERS!**
*Visit the CommunityWFM website to learn more about the modern workforce management software solution for contact centers.*
Take a modern approach to workforce management!
The Community Everywhere app has been built from the ground up to assist both agents and supervisors with managing schedules and attendance. View shifts, send messages, and more through an easy to use interface built to improve communication within the contact center. The app is an extension of our modern and simplified approach to workforce management.
Are your agents engaged in the scheduling process?
Running a contact center is demanding and requires modern technology to maintain satisfactory service levels while still controlling overhead costs. WFM analysts need real-time and streamlined information to make key business decisions and staff adjustments. Community Everywhere is a modern WFM app for agents and supervisors that extends outside of your contact center, providing cohesive communication between agents, supervisors, and analysts. It’s a mobile solution to ensure the most accurate and timely information is available to everyone involved.
Within the app, agents can...
- Receive notifications
- View their schedule
- Request time off
- Check memos
- Mark as late
- Take sick leave
The app also provides supervisors with a unique experience where they can...
- View attendance information (arrival/attendance summary, automated schedule attendance monitor (ASAM) data)
- Alter attendance records (check people in, mark as late or absent)
- View adherence information (see which agents are in adherence or not)
- See today’s schedule and shifts for each agent
- Review and approve pending time off requests
- View recent notifications from the software
- Send a message to a colleague or group
- View team memos and create/view news
- Approve or deny photo change requests
Download the app today and join your team!