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AlphaMedia SmartCare extends key customer services to the smartphone through a unified and extensible mobile software platform and application suite. It enables users to perform IVR self-service functions as well as advanced troubleshooting traditionally handled by agents right from the device. With multi-model search and navigation, users have the convenience of finding features and services with touch-screen menu navigation or through natural language text and voice search.
Features available in AlphaMedia SmartCare include:
* View and Pay bill
* View features and subscriptions
* Manage scheduled appointments
* How-tos and FAQs
* Automated troubleshooting wizards
* GPS enabled store locator
* Submit Customer feedback
* Push Notifications
* Connect-to-Agent dialing to customer support numbers
Last updated on 2016年06月08日
Minor bug fixes and improvements. Install or update to the newest version to check it out!
AlphaMedia SmartCare Mobile
6.6.666 by SpeechCycle, Inc.
2016年06月08日