The Chorus Escalate app gives fingertip access to Chorus customer escalation processes right from your smartphone.
The application covers Provisioning, Assure and Billing escalations and includes the following:
- Escalation definitions & criteria.
- Information required by Chorus to enable efficient investigation of your issue.
- Peer-to-peer contact point matrix.
- Expected response times.
To arrange access please contact your Chorus Service Delivery Manager.