Sales force automation (SFA) & CRM for field teams: visits, calls, audits
1Channel is a sales force automation (SFA) and CRM app for the field sales teams of companies that subscribe to the 1Channel platform. It records every customer interaction (visits, orders and calls) so managers get verified, real-time data from the field.
Access is restricted to employees and authorised partner staff of subscribing companies. Login credentials or company SSO access are issued by the employer’s 1Channel administrator. There is no public sign-up.
KEY FEATURES
• Attendance validated through geo-location and time-stamp
• Planned and unplanned outlet visits
• Customer call logging with verified call details (see below)
• In-store, secondary and tertiary sales
• Stock availability
• Visual merchandising and store signage tracking with images
• Campaign execution
• Market working for supervisors
• Customer and outlet records with contact details, location, category and status
• Voice-to-text input for activity fields
• Actionable in-app reports, plus real-time dashboards on the 1Channel web console
CUSTOMER CALL LOGGING
For companies that use it, 1Channel logs reps’ calls with customers so call records are verified rather than self-reported:
• Calls made from the app get their call type, date-time and duration filled in from the phone’s call log; the rep adds remarks and submits.
• About every 15 minutes, even when the app is closed, 1Channel checks today’s calls made on the phone’s own dialer against the customer numbers in 1Channel. Matching calls are logged automatically and the rep is notified. All other calls are ignored on the phone and never stored or uploaded.
• The app explains this before asking for call log access. Reps who decline can still call customers from the app, but calls won’t be logged, and their company can see that call logging is off.