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VisualSupport

RemoteCall
7.0.1.1(Build199) for Android

The description of VisualSupport

Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction

[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* Android OS 4.0~6.0 Recommended
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VisualSupport 7.0.1.1(Build199) Update

2020-10-27
v7.0.1.1(Build199) : Oct 12, 2020

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Additional Information

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Previous versions
  • V7.0.1.1(Build199) 22.9 MB APK

    VisualSupport

    2020-10-27

    VisualSupport 7.0.1.1(Build199) (199)

    Update on: 2020-10-27

    Uploaded by: Thomaz Soares

    Requires Android: Android 4.1+ (Jelly Bean, API 16)

    Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport 7.0.1.1(Build199)(199) safe verified

    Screen DPI: 120-640dpi

    Architecture: arm64-v8a, armeabi-v7a

    File SHA1: 5ba14c74d385b3f1b565eba7077f97bd7e94e7e5

    File Size: 22.9 MB

    What's new:

    Download

  • V6.0.27.5(Build197) 22.9 MB APK

    VisualSupport

    2020-04-14

    VisualSupport 6.0.27.5(Build197) (197)

    Update on: 2020-04-14

    Uploaded by: Weverton Silva

    Requires Android: Android 4.1+ (Jelly Bean, API 16)

    Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport 6.0.27.5(Build197)(197) safe verified

    Screen DPI: 120-640dpi

    Architecture: arm64-v8a, armeabi-v7a

    File SHA1: 1644cd791ec4484929d7d38df83a5fb63952dfca

    File Size: 22.9 MB

    What's new:

    Download

  • V6.0.23.5(Build192) 19.4 MB APK

    VisualSupport

    2018-12-22

    VisualSupport 6.0.23.5(Build192) (192)

    Update on: 2018-12-22

    Uploaded by: Abi Rama

    Requires Android: Android 4.0+ (Ice Cream Sandwich, API 14)

    Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport 6.0.23.5(Build192)(192) safe verified

    Screen DPI: 120-640dpi

    Architecture: armeabi-v7a, x86

    File SHA1: 22c62d3158256d3c2db9b01d82ac5c2126ebb1e2

    File Size: 19.4 MB

    What's new:

    Download

  • V6.0.22.1(Build187) 19.3 MB APK

    VisualSupport

    2018-10-24

    VisualSupport 6.0.22.1(Build187) (187)

    Update on: 2018-10-24

    Uploaded by: Weverton Silva

    Requires Android: Android 4.0+ (Ice Cream Sandwich, API 14)

    Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport 6.0.22.1(Build187)(187) safe verified

    Screen DPI: 120-640dpi

    Architecture: armeabi-v7a, x86

    File SHA1: ea05b0310f4fc76be02835fb5d976aabf610bba9

    File Size: 19.3 MB

    What's new:

    Download

  • V6.0.21.3(Build186) 19.3 MB APK

    VisualSupport

    2018-08-07

    VisualSupport 6.0.21.3(Build186) (186)

    Update on: 2018-08-07

    Uploaded by: Weverton Silva

    Requires Android: Android 4.0+ (Ice Cream Sandwich, API 14)

    Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport 6.0.21.3(Build186)(186) safe verified

    Screen DPI: 120-640dpi

    Architecture: armeabi-v7a, x86

    File SHA1: 71368f0a83c4bd0a3fcb41096de9d0230dc9f479

    File Size: 19.3 MB

    What's new:

    Download

  • V6.0.20.3(Build183) 18.9 MB APK

    VisualSupport

    2018-05-29

    VisualSupport 6.0.20.3(Build183) (183)

    Update on: 2018-05-29

    Uploaded by: Thomaz Soares

    Requires Android: Android 4.0+ (Ice Cream Sandwich, API 14)

    Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport 6.0.20.3(Build183)(183) safe verified

    Screen DPI: 120-640dpi

    Architecture: armeabi-v7a, x86

    File SHA1: 78fbf9cef5107e26ff2941b6999e8a3ae96b3602

    File Size: 18.9 MB

    What's new:

    Download

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