VisualSupport - RemoteCall icon

VisualSupport - RemoteCall APK

46 votes, 3.8/5

The description of VisualSupport - RemoteCall

Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction

[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* Android OS 4.0~6.0 Recommended

Show More
VisualSupport - RemoteCall APK Version History
Request VisualSupport - RemoteCall UpdateRequest Update
VisualSupport - RemoteCall 6.0.13.2(Build160) for Android 2.3.4+ APK Download

Version: 6.0.13.2(Build160) (160) for Android 2.3.4+ (Gingerbread MR1, API 10)

Update on: 2016-11-02

Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport - RemoteCall 6.0.13.2(Build160)(160) apk safe verified

APK File SHA1: d03ee9fbb8d5f864474289c57ad5acadece58e00

What's new: v6.0.13.2(Build 160) : November 1, 2016v3.0.70(Build 157) : October 5, More...

Download APK(19.3 MB)

VisualSupport - RemoteCall 3.0.70(Build157) for Android 2.3.4+ APK Download

Version: 3.0.70(Build157) (157) for Android 2.3.4+ (Gingerbread MR1, API 10)

Update on: 2016-10-04

Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport - RemoteCall 3.0.70(Build157)(157) apk safe verified

APK File SHA1: 4c8907342dcc70426d518e3dde2dc9d23c14152e

What's new: v3.0.70(Build 157) : October 5, 2016v3.0.68(Build 154) : May 25, 2016v More...

Download APK(19.2 MB)

VisualSupport - RemoteCall 3.0.68(Build154) for Android 2.3.4+ APK Download

Version: 3.0.68(Build154) (154) for Android 2.3.4+ (Gingerbread MR1, API 10)

Update on: 2016-05-27

Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport - RemoteCall 3.0.68(Build154)(154) apk safe verified

APK File SHA1: dc80dd716b69a99fcbd6927091273bee4fd68095

What's new: v3.0.68(Build 154) : May 25, 2016v3.0.61(Build 147) : November 15, 201 More...

Download APK(17.9 MB)

VisualSupport - RemoteCall 3.0.59(Build 145) for Android 2.3.4+ APK Download

Version: 3.0.59(Build 145) (145) for Android 2.3.4+ (Gingerbread MR1, API 10)

Update on: 2015-11-15

Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport - RemoteCall 3.0.59(Build 145)(145) apk safe verified

APK File SHA1: 815a840f119c351f84bee28a0b618589698be026

What's new: v3.0.59(Build 145) : November 15, 2015v3.0.53(Build 139) : October 4, More...

Download APK(11.7 MB)

VisualSupport - RemoteCall 3.0.53(Build 139) for Android 2.3.4+ APK Download

Version: 3.0.53(Build 139) (139) for Android 2.3.4+ (Gingerbread MR1, API 10)

Update on: 2015-10-05

Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport - RemoteCall 3.0.53(Build 139)(139) apk safe verified

APK File SHA1: d678a8f5269edef6cdecc9993906b1976744cf87

What's new: v3.0.53(Build 139) : October 4, 2015

Download APK(11.6 MB)

VisualSupport - RemoteCall 3.0.49(Build 136) for Android 2.3.4+ APK Download

Version: 3.0.49(Build 136) (136) for Android 2.3.4+ (Gingerbread MR1, API 10)

Update on: 2015-09-10

Signature: b83fc5f2adc8b6c7a269d6695f8dd45491b273cb VisualSupport - RemoteCall 3.0.49(Build 136)(136) apk safe verified

APK File SHA1: ef1ec13a8103ce0a5b96c6299c05e7ed55da4417

Download APK(11.6 MB)

Show More
Popular Apps In Last 24 Hours
Download
APKPure App