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VisualSupport icon

7.4.0.250 by RSUPPORT Co., Ltd.


Nov 23, 2023

About VisualSupport

English

The app to stream HD video of the issue(s) they’re experiencing in real-time.

Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

• Improve First Call Resolution

• Reduce Time to Resolution

• Increase Overall Satisfaction

[Key Features]

1. Real-time Video Streaming

Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.

2. Screen Capture

Analyze issues more effectively by taking a screenshot of what the customer is streaming.

3. On-screen Drawing

Mark important areas for the customer to see to communicate certain points more clearly.

4. Easy to Connect

All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]

1. Download, install, and then launch the VisualSupport application.

2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.

3. Engage in real-time video support.

4. Close the application once video support session has ended.

* Recommended Android OS : 4.0 ~ 11.0

What's New in the Latest Version 7.4.0.250

Last updated on Nov 23, 2023

Minor bug fixes and improvements. Install or update to the newest version to check it out!

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Additional APP Information

Latest Version

Request VisualSupport Update 7.4.0.250

Uploaded by

Weverton Silva

Requires Android

Android 4.1+

Available on

Get VisualSupport on Google Play

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VisualSupport Screenshots

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