Twin Valley Homes receives the report immediately and communicates with the tenant within the app. This means all messages are sent and received by the app, so that the tenant can easily see all the comments, questions and the status of the repair, and the repairs process can be managed as quickly as possible. The app allows tenants to report multiple problems/ repairs and see them all separately. The app also features push messaging so Twin Valley Homes and their tenants can communicate more effectively.
In addition to housing repairs reporting, Twin Valley Homes provides tenants with a range of information and other services from Twin Valley Homes. There is access to Universal Jobmatch from Jobcentre Plus and a range of local services, news and Money Advice and Universal Credit guidance.
The app also allows the reporting of abandoned vehicles, dumped rubbish, graffiti, street lighting faults, potholes, anti-social behaviour and street furniture damage to the local authority for handling.
This application is not designed or suitable for the purposes of reporting emergency repairs.