Task Management is the core part of the system. Link-OM equips project managers with robust features to assign tasks, create accountability, spur collaboration, identify cross-tasks dependencies and deliver consistent completion success.
An unrivaled project help-desk platform that offers better support experience. This module allows administrator to configure a workflow for clients who are able to raise support tickets on the go from any location. Internal workflow mechanism ensures a seamless transition to the support queue and integrated system leads to faster resolution.
Most of today’s operational requirements are distributed and demand for accurate reporting is high on the agenda of business executives. Link-OM's comprehensive reporting platform enables operational managers and project managers to leverage custom built templates to capture critical parameters and view progress metrics.
Client Management is a powerful repository of client contact information that offers a compelling user experience. The client management portal enables the administrator to integrate the customer data management process with an effective customer experience.
Link-OM's issue management module helps you submit, track, analyses and report issues during project life cycle. Simplified configuration allows prioritizing individual issues with ease.
Flexible – Configure to suit your existing business process, increasing speed, reducing cost, whilst improving quality and service
Empowering – Empower your workforce. Projects, tasks, tickets, issues and milestones can be directly assigned to your team.
Visible – Instant visibility of project performance. Decision making and reporting enabled by real-time data.
Efficiency – Establish accountability and standardize consistent, repeatable work process. Reducing rework and costly delays.
Staff will benefit from the state of the art cleverly designed Link-OM interface. From customized dashboards to quick links to projects, tasks and searches, this is a platform which will reduce cumbersome paper shuffling. From the moment they log in, staff will be able to view the current tasks, overdue tasks and tasks requiring urgent attention. Tickets too can be viewed from this screen.
Link-OM offers many benefits to the client. Clients now have a single point of contact to address their issues and concerns. They are assured that their issues will be logged, assigned and actioned upon. This enables zero paperwork or not receiving a phone call. Due to a sophisticated tracking system, it is next to impossible for the issue to be “lost”. The client can be rest assured that they will receive a response in a timely manner.
For management, Link-OM offers an automated system which saves time and resources. Managers can quickly assign tasks and set deadlines, view the scheduler to ensure staff are utilized and not underutilized as well as resolving any bottlenecks which may arise from time to time. With the video platform feature, they can set up instant meeting with their clients and resolve potential dangerous issues quickly.
Looking at the bigger picture, Link-OM is truly effective for enterprise. A one-stop software solution can solve the problem of client issues escalating and projects going out of control due to poor planning and poor visibility. From the staff point of view, if staff do not have the information or tools to perform their roles effectively and in a timely manner, resources and the budget will be drained. From a management perspective, without management and reporting, there is no way to tell the success or failure of a project and most importantly the budget