St Vincent's Housing Association receives the report immediately and communicates with the tenant within the app. This means all messages are sent and received by the app, so that the tenant can easily see all the comments, questions and the status of the repair, and the repairs process can be managed as quickly as possible. The app allows tenants to report multiple problems/ repairs and see them all separately.
In addition to housing repairs reporting, this app provides tenants with access to Universal Jobmatch from Jobcentre Plus, Universal Credit guidance from the Department for Work and Pensions (DWP) and a range of financial, benefit and budgeting advice from The Money Advice Service, as well as a number of other local services.
The app also allows the reporting of abandoned vehicles, dumped rubbish, graffiti, street
lighting faults, potholes, anti-social behaviour and street furniture damage to the local authority for handling.
This application is not designed or suitable for the purposes of reporting emergency repairs.