Smart Feedback enables digital data streams from physical locations. Experiences occur at the point of sale or point of interaction between a provider and the user. Many such experiences occur in the physical world, rather than on digital or social channels. But capturing data from physical channels is difficult.
Smart Feedback enables easy location-based data capture in the real time, combined with strong data analytics, management, visualization and reporting platform. It provides real time data and historical reports. It identifies trends and patterns, and generates data driven real-time alerts and escalations. It enables organizations to respond rapidly to feedback and create systemic change.