· listen to customers, fans and followers on Facebook, Twitter, LinkedIn, Google+, IBM Connections and Email
· monitor customer sentiment
· respond to customer feedback in real-time
· manage complaints efficiently
· collaborate with multiple teams to resolve customer queries
· quickly respond to sales leads
· approve responses and posts by your team members
· deliver a superior service to VIPs
· manage campaigns and customer engagement
· recruit top talent
· review competitors and affiliates
· analyse your social media messages and how well you serve your customers
SMC4 is a social media tool that easily enables companies and high profile individuals to protect their brand and reputation from social media abuse and avoid social media crises by providing the right controls to monitor inappropriate language such as profanity, sexist and racist comments from being shown on their social network pages.
SMC4 enables a business to deliver a personalised, timely and consistent service back to customers by providing automatic prioritisation, categorisation, routing and case management of social media messages.
SMC4 provides supervisory controls for new starters or employees that operate in highly regulated industries to ensure that the responses and posts they send are appropriate and compliant, ensuring they adhere to strict corporate governance, legal and regulatory requirements (including FINRA, SEC, NASD).
Check out our web version here: http://smcapture.kc-ol.com/registration.php