helpdesk management system to allow the access anywhere concept with a right-
view either it is on web browser or on mobile application. It allows your support
team to create new request, access them anywhere and resolve & close requests
from any place & anytime. SmartTracker +plus will reduce the responses to request
and make a resolution time of a support engineer dramatically, increasing the
efficiency & effectiveness of help desk management system.
Among the benefits from this mobile application deployment will make:
• Quick and focused results leading to increase in supporters and engineers
• The supporters & engineers can work from anywhere as request management goes
• The supporters, engineers, managers & higher managements team can view,
update and manage help desk tickets using SmartTracker +plus mobile application at
any time, from anywhere.
Among the features for this mobile application as per below:
• Filter requests based on criteria such as unassigned, pending, open etc.
• View, create, edit, solve and close requests.
• Perform actions (pick up, assign, solve, close, reply) for requests.
• Work logs, notes and resolutions can be added/modified for each request.
With the SmartTracker +plus mobile application, it make online SmartTracker
helpdesk management system more robust, efficient and effective to our clients.