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ServiceDesk Plus SaaS HelpDesk icon

ServiceDesk Plus SaaS HelpDesk

6.1.0 for Android

The description of ServiceDesk Plus SaaS HelpDesk App

ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
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ServiceDesk Plus SaaS HelpDesk App 6.1.0 Update

2022-06-03
Added support for Space field in the request and asset module for facility desk

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Additional App Information

Previous versions
  • V6.1.0 23.4 MB APK

    ServiceDesk Plus SaaS HelpDesk

    2022-06-03

    ServiceDesk Plus SaaS HelpDesk 6.1.0 (71)

    Update on: 2022-06-03

    App uploaded by: Izaquiel Lins da Silva

    Requires Android: Android 5.0+ (Lollipop, API 21)

    Signature: 5d870c0503ba30d843db481631ac654b45eab205 ServiceDesk Plus SaaS HelpDesk 6.1.0(71) safe verified

    Screen DPI: 120-640dpi

    Architecture: arm64-v8a, armeabi-v7a, x86, x86_64

    File SHA1: 94434ea81a43da8a78eaa3ef0c2024d86393c636

    File Size: 23.4 MB

    What's new:

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  • V6.0.111 23.4 MB APK

    ServiceDesk Plus SaaS HelpDesk

    2022-05-28

    ServiceDesk Plus SaaS HelpDesk 6.0.111 (70)

    Update on: 2022-05-28

    App uploaded by: Ernesto Exposito

    Requires Android: Android 5.0+ (Lollipop, API 21)

    Signature: 5d870c0503ba30d843db481631ac654b45eab205 ServiceDesk Plus SaaS HelpDesk 6.0.111(70) safe verified

    Screen DPI: 120-640dpi

    Architecture: arm64-v8a, armeabi-v7a, x86, x86_64

    File SHA1: 714b648a6b58dcc913dbadd08cdb2a7f179f289d

    File Size: 23.4 MB

    What's new:

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  • V6.0.101 23.4 MB APK

    ServiceDesk Plus SaaS HelpDesk

    2022-05-24

    ServiceDesk Plus SaaS HelpDesk 6.0.101 (68)

    Update on: 2022-05-24

    App uploaded by: Ernesto Exposito

    Requires Android: Android 5.0+ (Lollipop, API 21)

    Signature: 5d870c0503ba30d843db481631ac654b45eab205 ServiceDesk Plus SaaS HelpDesk 6.0.101(68) safe verified

    Screen DPI: 120-640dpi

    Architecture: arm64-v8a, armeabi-v7a, x86, x86_64

    File SHA1: e738fbe854e44a80dadd7ad172479c496ea94fb1

    File Size: 23.4 MB

    What's new:

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  • V6.0.10 23.4 MB APK

    ServiceDesk Plus SaaS HelpDesk

    2022-05-17

    ServiceDesk Plus SaaS HelpDesk 6.0.10 (67)

    Update on: 2022-05-17

    App uploaded by: Van Kim Dung

    Requires Android: Android 5.0+ (Lollipop, API 21)

    Signature: 5d870c0503ba30d843db481631ac654b45eab205 ServiceDesk Plus SaaS HelpDesk 6.0.10(67) safe verified

    Screen DPI: 120-640dpi

    Architecture: arm64-v8a, armeabi-v7a, x86, x86_64

    File SHA1: 5224aafa8b783e2c2824460b60d6f85d927ea5ad

    File Size: 23.4 MB

    Download

  • V6.0.9 17.1 MB APK

    ServiceDesk Plus SaaS HelpDesk

    2022-02-17

    ServiceDesk Plus SaaS HelpDesk 6.0.9 (66)

    Update on: 2022-02-17

    App uploaded by: Abhi Ram Ds

    Requires Android: Android 5.0+ (Lollipop, API 21)

    Signature: 5d870c0503ba30d843db481631ac654b45eab205 ServiceDesk Plus SaaS HelpDesk 6.0.9(66) safe verified

    Screen DPI: 120-640dpi

    Architecture: arm64-v8a, armeabi-v7a, x86, x86_64

    File SHA1: a35324bee8c6518ffadaf265473836039816c4da

    File Size: 17.1 MB

    What's new:

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  • V6.0.8 15.7 MB APK

    ServiceDesk Plus SaaS HelpDesk

    2022-01-25

    ServiceDesk Plus SaaS HelpDesk 6.0.8 (65)

    Update on: 2022-01-25

    App uploaded by: Izaquiel Lins da Silva

    Requires Android: Android 5.0+ (Lollipop, API 21)

    Signature: 5d870c0503ba30d843db481631ac654b45eab205 ServiceDesk Plus SaaS HelpDesk 6.0.8(65) safe verified

    Screen DPI: 120-640dpi

    Architecture: arm64-v8a, armeabi-v7a, x86, x86_64

    File SHA1: 23482ba0c7de347221b9296d2d106d2b1e989bca

    File Size: 15.7 MB

    What's new:

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