As far as we know there is no Customer Service Management (CSM) system in existence today that not only makes it easy to find and contact service providers but also integrates with enterprise’ customer service environments to enable quick and helpful support in a convenient manner. The same system allowing organizations to learn about their customers’ behavior and influence it through education and ads seems like a no-brainer that no one has cracked until now.
Enter iServe: For the customers, we are one stop platform facilitating interaction with the company enabling product registration, guarantee cards, service requests, feedback and survey channel, news and updates on relevant products besides helping in additional product/service/support offered by companies.
For the companies, we are customer interaction channel enabling organizations to provide service in a personalized, inexpensive and direct fashion that allows securing faster direct and relevant feedback from the customers.
The key differentiators for OneApp are:
1. A unified interface for customers to engage with customer service departments of many organizations across industries and geographic areas
2. An always-on communication system allowing customers to submit service requests at their convenience. Moreover, the system allows flexibility for customers to receive a response that is actionable and right on their device to be viewed at their leisure.
3. An advanced mechanism to calculate customer influence score which reflects their ability to positively or negatively influence their respective social circle on issues they face with companies.