It seamlessly routes inquiries created via app into a simple, easy-to-use, multi-user, web-based customer support platform.
Customize the data collected from users when submitting a ticket(task) to help get straight to the issue.
App allows for rich text markup in staff replies and internal notes posted to the task thread.
Define rules to route incoming tasks to the right departments or staff members, and action triggers.
Task locking mechanism to allow staff to lock task during response and avoid conflicting or dual responses.
Task can be streamlined for faster response times by being routed to pre-determined departments.
Transfer task between departments to make sure it's being handled by the correct staff. Assign task to a staff or to a team.
An automatic reply is sent out when a new task is opened/allotted or a message is received.
Add internal notes to task for staff. Activity logs let you see events or actions that have been taken, when they took place, and by whom.
App allow you to track all task and due dates without the hassle.Get overdue alerts and notices on missed due dates, and priority escalation.
App allows secure, fast and easy access by one-time login. Admin panel is also incorporated so that organization can customize the permission and other access feature any time with few simple easy steps.
An enhance feature of GPS tracking is provided in app to keep track of the employees.