The description of LSA-IRIS
IRIS is Language Services Associates’ (LSA) new Instant Remote Interpretation Services platform. Instantly connect to a highly-qualified interpreter from the convenience of your computer, tablet, or phone with IRIS. Rest assured that your communications are secured by encrypted audio and video. Whether it’s for a medical emergency, a court proceeding, or a business conference, eliminate all of your language challenges with IRIS!
Our next-generation video remote interpreting (VRI) platform, IRIS, delivers the highest quality, high-definition video and audio available today. Powered by the industry-leading Vidyo® platform, IRIS is designed to provide a clear, high-quality video and audio connection, so you will feel like the interpreter is right there in the room with you!
A Video Interpretation session is essential for our Deaf and Hard of Hearing customers needing an American Sign Language (ASL) interpreter to interpret the spoken word of a physician, nurse, judge, or attorney. Video Interpretation is available in 14 other languages and is useful when visual cues are beneficial for interactions such as a dermatology examination or a physical therapy explanation.
An Audio Interpretation session (much like a telephone interpretation) is available for more than 240 languages and is the de facto standard for most interpretation needs across our medical, legal, and call center customers.
Users must have an active account with Language Services Associates to sign in. To set up an account or check your account status, please call LSA Sales at 800.305.9673, option 6; or email IRIS@lsaweb.com. Interpretation services are directly billed to the account at a per-minute rate; "In-App Purchase" billing mechanisms are not used.
Your mobile device(s) must be connected through Wi-Fi or 4G to access our interpreter network.
Please refer to the IRIS User Guide in our Help section for instructions on enabling ports in your firewall to allow voice, video, and data to be transmitted. IRIS will not work without the firewall being configured.
Test your camera and microphone:
To ensure that your camera and microphone are set up correctly, we encourage you to start a session by testing your equipment. Please refer to the IRIS User Guide in our Help section for instructions on testing your equipment.
Pursuant to the recommendation from the Registry of Interpreters for the Deaf, Inc. (RID), we recommend that you use the iPad in landscape mode to provide the optimal experience for Video Interpretation.
Language Services Associates (LSA) offers a full suite of language interpretation solutions to help optimize the experience of customers and patients who need language assistance. For more than 2,000 clients worldwide, LSA provides a competitive advantage to our users in the healthcare, government, financial, insurance, banking, entertainment, hospitality, and manufacturing industries.
Founded in 1991, LSA has a strong reputation for helping our clients build relationships, ensure accuracy, and make trusted connections with their customers and patients. As one of the largest and fastest-growing professional language services companies in the world, LSA’s passion for helping others drives our award-winning culture of service excellence. For more information on LSA’s services, please call 800.305.9673 or visit www.lsaweb.com.