L-mobile service App

Carry out service calls in the field offline with the Field Service app

With the digital service solution L-mobile service and the mobile service app, you can manage service orders from your ERP system, such as B. SAP, Microsoft Navision, proALPHA or other common ERP solutions can be mapped on the move. The mobile Field Service app can also be used without a connection to an ERP system.

As part of L-mobile service, our software for service calls, the service app, like the desktop version, can be used both on-premises and cloud-based as Software as a Service (SaaS). This makes the app a tool for efficient service management.

Work online or offline - no problem with the mobile service app

The special thing about the L-mobile service app: The offline operation! The application enables service technicians in the field to work both online and offline during service calls - and to have all the necessary information about the order ready at all times. In this way, your service technician can process the service order assigned to him without any problems while on the move.

This is achieved by transferring all data and content from the L-mobile service solution to the mobile device. From this point on, service technicians can also work without a cellular network via the app. In concrete terms, this means that all information on damage, customer and machine data, as well as checklists stored at the customer's site can be called up at any time - completely independent of the network connection.

As soon as your service technician can connect the service app to the Internet again, the mobile service order and all recorded data are synchronized for use and transferred back to your ERP system.

Features: What the offline service app has to offer

Even in offline mode, service technicians can work easily and efficiently with the L-mobile service app and have a wide range of functions from the mobile software solution L-mobile service. These functions, which are available offline, include mobile order entry and graphical time and attendance recording, as well as a mobile reporting system that can be used to create and call up the digital service report. The acquisition of digital signatures is also quick and easy with the service app.

Further functions of the service app in offline mode:

- Resource planning

- Order time recording for service orders or service assignments

- Material consumption in the service order

- Digital service report

- Error code recording

- expenses and non-productive times

- Travel Expenses

- Re-equipping for the sales or service field service

- Master data (companies, addresses and people)

- Maintain device files

- Call up maintenance plans

- View maintenance and service history

- Document management

- Activity log

- Checklists and checklists

- Analysis & reporting

What advantages does the L-mobile service app offer?

With the use of the L-mobile service app, you can rely on efficient service management, which provides the basis for timely billing through the feedback of times, material and digital service reports from your service technicians in real time.

You benefit from:

- A seamless integration into existing IT structures

- An ERP independent solution

- 100% offline capability

- Better resource planning and disposition

- Mobile service by service technicians on site

- A timely invoice thanks to mobile order processing without delay

- A simple and central customer administration

- High customer satisfaction thanks to fast processing of service orders

Do you want to fully test the L-mobile service app? Then please ask us for a demo environment.