The Kony MyService app is part of the Kony Field Service Solution, a set of persona oriented apps that will transform your service organization. The apps leverage user's experience, irrespective of the app being online or offline enabled, providing proper content at the right context of the execution. All this with a modern and rich user interface and user experience, taking advantage of Kony’s mobile-first experience and capabilities.
The MyService app will transform your customers' experience (CX). In a world of “Uber” expectations, customers expect the ability to manage and drive service engagements with more control over the process, ultimately leading to a faster, better service experience. The MyService app directly connects customers to technicians, supervisors and schedulers like never before, using the apps in the Kony Field Service solution.
This app will enable your service organization to increase customer loyalty, reduce operational costs and improve the overall service provided to your customers.