Robi Shasthosheba

Robi ShasthosSheba App will help Robi customers connect directly with the Robi.

Q: What is Shastho Sheba app.?

Ans: Robi Shastho Sheba app will help the Robi customers to connect directly with the Robi Shastho Sheba 789 doctor for consultation. ROBI customers will also able to subscribe the SMS based Health tips service without memorizing the short code number as well as keywords for SMS subscription.

Q: From where you can download this app?

Ans: This app can be downloaded from Google Play web page for free.

Q: What type of operating software is required to run this app?

Ans: Handsets operating with Android software is required to run this app.

Q: What are the services of this app?

Ans:

 Customer can directly call to the doctor using this app just pressing the icon ‘Call Doctor’. So, no need to remember the Shastho Sheba shortcode to call the doctor for consultation. Charge per call will be TK 0.96/10 sec.+ VAT only.

 Customers can easily subscribe to the SMS health tips selecting the icon ‘Tips Health’ then by selecting the specific health category by pressing the specific icon. Charge per SMS will be TK 2 +VAT only. This service can be easily unsubscribed just pressing the ‘Unsubscribe’ icon.

Q: Who is the partner for this service? What is their helpline number? When can we call there? What will be the charge?

Ans: Bangla Trac Miaki VAS Ltd. is the service partner for this service with ROBI. The helpline number of the partner is 09678334455 and it is available from 9 am to 6 pm each day. The charge to call this number will be like an off-net number call rate as per customer’s package.

Q: Who will be responsible and take action if customers receive unprofessional behavior from the partner’s hotline?

Ans: Bangla Trac Miaki VAS Ltd. has a call center that supports different commercial services of ROBI already (789 and 27676). The support center of the company has trained agents who have proper soft-skills training from expert professionals and it is highly unlikely that they will behave unprofessionally with customers. However, if such a thing happens, Bangla Trac Miaki VAS Ltd. will take full liability of this and take necessary actions after consultation with ROBI. This is to be noted that all the call records are kept for scrutiny and will be used if needed to mitigate such an issue, if happens.