Intelecom App gives both agents and administrators access to the most relevant on-the-go features in the contact center solution. To gain access to features it is required that you are a registered contact center user, and that you have access to the relevant features.
The language used in Intelecom App is based on the language settings on your mobile phone, not the language settings in the contact center solution. Intelecom App supports English, Norwegian, Swedish and Danish. If your phone uses a language other than these, English will be chosen.
Main features available in Intelecom App are:
• Possibility for agents to log themselves on and off queues
• Possibility for administrators to log agents on and off queues
• Realtime view of queue- and agent statuses
• Realtime view of "Ticker" request data for services, queues and agents
• Possibility to manage "Service Variables"