Gone are the days where hotels are reliant on pen-paper feedback forms to keep in contact with their customers. GISI Ecreations Pvt Ltd has designed and developed the ecr Hotel App – FB 1.1, which will help hoteliers improve guest satisfaction, increase revenues and improve their presence in the industry. This distinctive application keeps your hotel and restaurant branding strong and enables you to customize the total look and feel according to your own brand.
IN THIS APP YOU WILL FIND:
1. Dynamic Feedback Form creation - The app is fully customizable to the look and feel of the Hotel in terms of logos, colors, fonts, content and images.
2. Customer Feedback submission – The customer can post suggestions and submit reviews from his / her real time experience, which can be extremely valuable. The hoteliers encourage the customers to share opinions, both favorable and unfavorable.
3. Admin module for Feedback view – The admin can evaluate the reviews and suggestions posted by the customers. Based on different categories, the reviews can be sorted and viewed.
4. Admin module for Feedback report Graphical view – The admin has the privilege to analyze the given data through graphical representation, which helps in effective interpretation.
5. Admin module to manage greetings words- This app allows the admin to manage and customize as many greetings wanted.
6. Automatic Birthday / Anniversary greetings – The customers can receive automatic greetings during their birthday and anniversary, as the dates are tracked initially in the registration process.
ecr Hotel App can be indeed a unique partner that will help go ahead; thanks to the real time experience of your customers.