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Remote customer support with real-time video and Augmented Reality
HF Remote Service allows companies to provide their customers with a remote support to significantly improve maintenance, repair and support processes as well as reducing onsite and travel costs for experts.
ONE BUTTON SOLUTION
With one touch, HF Remote Service immediately connects technicians to the right support expert on smartphones, tablets or smart glasses.
INDIVIDUAL & GROUP CHAT
Individual and group chat for text communications with file sharing feature for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.
ONLINE/OFFLINE ANNOTATIONS
Technicians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.
Please get in touch with our HF Remote Service support team to set up your accounts and get started:
remoteservice@hf-group.com.
What's New in the Latest Version 2.0.0.0
Last updated on Jan 6, 2021
Guest Access
Experts can now invite anyone to join HF Remote Service via Guest Access. With the click of a button Experts can generate Guest Access codes. Invited guests simply join HF Remote Service via a shared Guest Access code. Once logged in, guest users will be connected directly with the Expert who generated the code.
The Guest Access package is an add-on to your normal HF Remote Service license. Guest users have access to a limited feature set of HF Remote Service for a max of 30 days.
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HF Remote Service
2.0.0.0 by RE'FLEKT
Jan 6, 2021