GoToAssist (Customer) icon

GoToAssist (Customer) APK

75 votes, 2.7/5
  • Author:

    Citrix GetGo

  • Latest Version:

    v2.0.386 Build 498

  • Publish Date:

    2016-06-28

The description of GoToAssist (Customer)

DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SO BY A TRUSTED SUPPORT TECHNICIAN

DESCRIPTION
The GoToAssist (Customer) app allows GoToAssist Remote Support technicians to provide full screen sharing, remote control, chat support, and camera sharing (live camera streaming from your device to your support technician) for LG mobile devices running Android OS versions 4.2 and higher. Also provides screen sharing (without remote control) for devices running Android 5.x (Lollipop).

HOW TO GET STARTED
1. Download and install the GoToAssist (Customer) app.

2. If you received a URL from a GoToAssist Remote Support technician, select the URL to automatically populate the app with the required 9-digit support key. If the app is not already installed, you will be prompted to install it first. Once installed, select the URL again to auto-populate the 9-digit support key, and then touch 'Join Session' to start the support session.

3. If you received a 9-digit support key from a GoToAssist Remote Support technician, start the app, enter the 9-digit support key, and then touch 'Join Session' to start the support session.

4. With your consent, the technician will have full remote control of the device and will be able to chat securely with you. Touch the exit button to end the session anytime.

FEATURES
• Full screen sharing and remote control for LG Android devices running Android OS versions 4.2 and higher*

• Screen sharing (without remote control) for devices running Android 5.x (Lollipop)
• Camera sharing (live camera streaming from your device to your technician) within a GoToAssist Remote Support session for Android devices running Android OS versions 4.2 and higher
• Secure chat support for Android devices running Android OS versions 4.2 and higher
• Full integration with GoToAssist Remote Support, including full reporting and session recording

REQUIREMENTS
An active GoToAssist Remote Support account is required. For more information, visit our website at www.gotoassist.com.

Customer
• Full screen sharing and remote control: Samsung and LG Android devices running OS 4.2 and higher (Jelly Bean MR1, KitKat, Lollipop). Full remote control with screen sharing not supported on Google Nexus devices
• SeeIT (live camera streaming): Android devices running OS 4.2 (Jelly Bean MR1) and higher
• Secure chat: Android devices running OS 4.2 and higher

Technician (Full screen sharing, remote control, and chat)
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.6 (Snow Leopard) or newer
• Internet Explorer® 10 or newer, Google Chrome latest version, Firefox® latest version or Safari™ latest version

Technician on mobile device (Full screen sharing in view-only mode and chat)
• Internet connection
• GoToAssist Remote Support installed on compatible Android or iOS device (iPhone or iPad)
• For more details, please see individual application descriptions

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GoToAssist (Customer) APK Version History
Request GoToAssist (Customer) UpdateRequest Update
GoToAssist (Customer) v2.0.386 Build 498 for Android 3.2+ APK Download

Version: v2.0.386 Build 498 (386) for Android 3.2+ (Honeycomb MR2, API 13)

Update on: 2016-06-29

Signature: e1b96bb90271af2c650c98e47e01e3df61744a19 GoToAssist (Customer) v2.0.386 Build 498(386) apk safe verified

APK File SHA1: 3b8dc7c6b35911b92b9fa4f87b8dd1d1fb0f3c84

What's new: Support for Android OS 6.0.X (Marshmallow) on Samsung and LG Devices B More...

Download APK(6.6 MB)

GoToAssist (Customer) v2.0.355 Build 498 for Android 3.2+ APK Download

Version: v2.0.355 Build 498 (355) for Android 3.2+ (Honeycomb MR2, API 13)

Update on: 2015-10-14

Signature: e1b96bb90271af2c650c98e47e01e3df61744a19 GoToAssist (Customer) v2.0.355 Build 498(355) apk safe verified

APK File SHA1: fc8702b40513fff2969877bdf95926afb359e0e4

What's new: Screen sharing (without remote control) for all Android devices runnin More...

Download APK(6.6 MB)

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