GoToAssist (Customer) OS <4.2 icon

GoToAssist (Customer) OS <4.2 APK

165 votes, 3.8/5
  • Author:

    Citrix GetGo

  • Latest Version:

    v1.0.355 Build 498

  • Publish Date:

    2015-09-25

The description of GoToAssist (Customer) OS <4.2

DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SO BY A TRUSTED SUPPORT TECHNICIAN

DESCRIPTION
The GoToAssist (Customer) app allows GoToAssist Remote Support technicians to provide full screen sharing, remote control, chat support, and camera sharing (live camera streaming from your device to your support technician) for Samsung and LG mobile devices running Android OS versions 4.1 and lower.

HOW TO GET STARTED
1. Download and install the GoToAssist (Customer) app.

2. If you received a URL from a GoToAssist Remote Support technician, select the URL to automatically populate the app with the required 9-digit support key. If the app is not already installed, you will be prompted to install it first. Once installed, select the URL again to auto-populate the 9-digit support key, and then touch 'Join Session' to start the support session.

3. If you received a 9-digit support key from a GoToAssist Remote Support technician, start the app, enter the 9-digit support key, and then touch 'Join Session' to start the support session.

4. With your consent, the technician will have full remote control of the device and will be able to chat securely with you. Touch the exit button to end the session anytime.

FEATURES
• Full screen sharing and remote control for Samsung and LG Android devices running Android OS versions 4.1 and lower*

• Camera sharing (live camera streaming from your device to your technician) within a GoToAssist Remote Support session for Android devices running Android OS versions 4.1 and lower
• Secure chat support for Android devices running Android OS versions 4.1 and lower
• Full integration with GoToAssist Remote Support, including full reporting and session recording

REQUIREMENTS
An active GoToAssist Remote Support account is required. For more information, visit our website at www.gotoassist.com.

Customer
• Full screen sharing and remote control: Samsung and LG Android devices running OS 4.1 and lower (Ice Cream Sandwich, Jelly Bean). Full remote control with screen sharing not supported on Google Nexus devices
• SeeIT (live camera streaming): Android devices running OS 4.0.x (Ice Cream Sandwich, Jelly Bean) and newer
• Secure chat: Android devices running OS 4.1 and lower

Technician (Full screen sharing, remote control, and chat)
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.6 (Snow Leopard) or newer
• Internet Explorer® 10 or newer, Google Chrome latest version, Firefox® latest version or Safari™ latest version

Technician on mobile device (Full screen sharing in view-only mode and chat)
• Internet connection
• GoToAssist Remote Support installed on compatible Android or iOS device (iPhone or iPad)
• For more details, please see individual application descriptions

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GoToAssist (Customer) OS <4.2 APK Version History
Request GoToAssist (Customer) OS <4.2 UpdateRequest Update
GoToAssist (Customer) OS <4.2 v1.0.355 Build 498 for Android 3.2+ APK Download

Version: v1.0.355 Build 498 (355) for Android 3.2+ (Honeycomb MR2, API 13)

Update on: 2015-09-26

Signature: 9ca5170f381919dfe0446fcdab18b19a143b3163 GoToAssist (Customer) OS <4.2 v1.0.355 Build 498(355) apk safe verified

APK File SHA1: 767fa6d0aca8c55c48e432871c88b3314658f387

What's new: Bug fixes Note: This version is for devices running Android OS 4.1 and More...

Download APK(6.6 MB)

GoToAssist (Customer) OS <4.2 v1.0.318 Build 498 for Android 3.2+ APK Download

Version: v1.0.318 Build 498 (318) for Android 3.2+ (Honeycomb MR2, API 13)

Update on: 2015-07-21

Signature: 9ca5170f381919dfe0446fcdab18b19a143b3163 GoToAssist (Customer) OS <4.2 v1.0.318 Build 498(318) apk safe verified

APK File SHA1: 4aacef108cbbebe9a03996be171e2dcd1c42146e

What's new: Design improvements Bug fixes

Download APK(6.4 MB)

GoToAssist (Customer) OS <4.2 v1.0.289 Build 498 for Android 3.2+ APK Download

Version: v1.0.289 Build 498 (289) for Android 3.2+ (Honeycomb MR2, API 13)

Update on: 2015-06-24

Signature: 9ca5170f381919dfe0446fcdab18b19a143b3163 GoToAssist (Customer) OS <4.2 v1.0.289 Build 498(289) apk safe verified

APK File SHA1: f2106b20de5e031b3e4ed28c027b27943253466a

What's new: Update SSL version. Fix issue with security certificate.

Download APK(6.4 MB)

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