GoToAssist Corporate icon

GoToAssist Corporate APK

41 votes, 3.6/5
  • Author:

    Citrix

  • Latest Version:

    1.0.118

  • Publish Date:

    2016-09-28

The description of GoToAssist Corporate

GoToAssist Corporate for Android is an app that allows subscribers with GoToAssist Corporate accounts to provide troubleshooting support to Android device users. Upon customer consent, after installing the app, a representatives can chat with the customer, collect device information. Full device remote control is supported for Samsung and LG devices and device screen sharing is provided for all Android devices running Android OS 5.x and above.


If your support representative emails you a session URL, you will be directed to the Google Play store to download this app. If your support representative gives you a 9-digit code, you will first need to download and install this app on your device.


How to Get Started
1. Download the GoToAssist Corporate for Android app from Google Play and install it on your Android device.
2. If you received a URL issued by your support representative, the app will start. Enter your name and tap Join Session.
3. If you received a 9 digit phone code from your support representative, start the app, enter the 9 digit code
4. On Samsung devices, accept the Enterprise License Management to enable screen sharing
5. Once connected, you can use chat to communicate with the support representative. With your consent, the representative will have full remote control of your Samsung device or view capability on other Android devices with Android OS 5.x or above. At any time during the session, you can pause remote control/view by tapping the pause button located at the top right of the app control bar.


Features
• Real time chat capability
• With customer consent, a representative can remotely control the customer's device in real time for Samsung and LG devices (a separate add on will be downloaded automatically for LG)
• With customer consent, a representative can remotely view the customer's device in real time for other Android devices version 5.x and above
• With customer consent, a representative can collect device information including: system details, installed apps, running services, and telephony information.
• Full integration with the GoToAssist Corporate framework including full reporting and session recording.


System Requirements
• Representative: A session code generated by GoToAssist Corporate HelpAlert. For detailed information about GoToAssist Corporate, please visit the GoToAssist Corporate website .
• Android OS 4.x or newer
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GoToAssist Corporate APK Version History
Request GoToAssist Corporate UpdateRequest Update
GoToAssist Corporate 1.0.118 for Android 4.0+ APK Download

Version: 1.0.118 (118) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2016-09-29

Signature: 24cea7829c5e2484c4db99ae2adf54d7f0285cb0 GoToAssist Corporate 1.0.118(118) apk safe verified

APK File SHA1: 5d5826468497693f472d174a02fbc0b43f8347c1

What's new: Bug fixes

Download APK(1.4 MB)

GoToAssist Corporate 1.0.112 for Android 4.0+ APK Download

Version: 1.0.112 (112) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2016-05-17

Signature: 24cea7829c5e2484c4db99ae2adf54d7f0285cb0 GoToAssist Corporate 1.0.112(112) apk safe verified

APK File SHA1: 6f8c76270553d66f4ce471a2209ae263874139d2

What's new: Support for add on. Support for Android devices with OS 5.x

Download APK(1.4 MB)

GoToAssist Corporate 1.0.93 for Android 2.2+ APK Download

Version: 1.0.93 (93) for Android 2.2+ (Froyo, API 8)

Update on: 2015-10-20

Signature: 24cea7829c5e2484c4db99ae2adf54d7f0285cb0 GoToAssist Corporate 1.0.93(93) apk safe verified

APK File SHA1: cd1701006434412a5c0e3bd40614827bff990ff5

What's new: Support for sending log files

Download APK(1.1 MB)

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