Gloucester City Homes receives the report immediately and communicates with the customer within the app. This means all messages are sent and received by the app, so that the customer can easily see all the comments, questions and the status of the repair, and the repairs process can be managed as quickly as possible. The app allows customers to report multiple problems/repairs and see them all separately. The app also features push messaging so Gloucester City Homes and their tenants can communicate more effectively.
In addition to housing repairs reporting, Gloucester City Homes provides customers with a range of information and other services from Gloucester City Homes. There is access to Jobcentre Plus and a range of local services and news.
The app also allows the reporting of abandoned vehicles, dumped rubbish, graffiti, street lighting faults, potholes, anti-social behaviour and street furniture damage to the local authority for handling.
This application is not designed or suitable for the purposes of reporting emergency repairs.