Freshservice Service Desk App icon

Freshservice Service Desk App APK

167 votes, 4.4/5
  • Author:

    Freshdesk

  • Latest Version:

    2.1.1

  • Publish Date:

    2016-11-22

The description of Freshservice Service Desk App

Freshservice is a plug and play ITIL service desk on the cloud. Completely integrated with Google Apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and has been built to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud.

Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your team’s productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.

Forget age-old ITIL software; they are too much of a fuss to handle. Freshservice has been designed to give you the advantages of both SaaS and Cloud, turning your focus to things that matter most.
And remember that ITIL is not just about recording and tracking incidents any more. It’s about speed and efficiency. And most importantly, usability. Which is why Freshservice was built from the ground up with robust automations, gamification, and an extreme focus on usability.

Try Freshservice, the service desk of the future, today!

Key features

a) Push notifications to alert agents to new tickets & any updates on their tickets, enabling agents to manage their tickets quickly & keep response times low.
b) Respond to tickets, assign it to agents, change its priority and due date, mark it as spam or send them to trash right from your phone.
c) Stay on top of tickets that matter the most with 9+ default views and unlimited custom views. Choose whether you want to solve the newest problem first or the most urgent one.
d) Create new tickets, choose scenarios to execute and log times spent on a ticket on the fly. Take your support desk everywhere you go.
e) Insert canned responses when needed and attach files as necessary, directly from your device .
f) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
g) Search your list of users or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.
h) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.
i) Requesters can access the service catalog and even place and track service requests on the go.
j) Quickly update new assets to the CMDB using the barcode/QR code scanner.
k) Update all the details for assets from the mobile app.
l) Let agents and end users log in easily using Active Directory SSO or SAML.
m) Share tickets via common IM apps.
n) Reduce undue workload by merging similar tickets.


“I was looking for an IT focused ticketing system that was cloud based, easy to use, and has integrations that tie into my other services. Freshservice delivered on all fronts and instantly has my business running more efficiently.”

Jon Taylor
Bayon Consultants


“We spend 80% of our time supporting internal customers. Freshservice helped us setup our helpdesk in less than an hour, with no infrastructure and no risk “

Claus Rasmussen
Belville Rodair


“Their support has been knowledgeable, friendly, and great to work with”

Adam Darack
Town of Edgartown

Freshservice Service Desk App for Android official Trailer

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Freshservice Service Desk App APK Version History
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Freshservice Service Desk App 2.1.1 for Android 4.0+ APK Download

Version: 2.1.1 (20) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2016-11-22

Signature: e6571cb360af200fa325d95e1b102450306de864 Freshservice Service Desk App 2.1.1(20) apk safe verified

APK File SHA1: 28c23ce3b6c915d55c7acd5ecc89cddcc205358b

What's new: Approval Management - Get notified on any new service requests. - Appr More...

Download APK(8.6 MB)

Freshservice Service Desk App 2.0.2 for Android 4.0+ APK Download

Version: 2.0.2 (17) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2016-08-04

Signature: e6571cb360af200fa325d95e1b102450306de864 Freshservice Service Desk App 2.0.2(17) apk safe verified

APK File SHA1: 141069277123457e5f2dec7b3cb0dade4b046a7e

What's new: 1. Bug fixes to make sure your overall experience on the app is error More...

Download APK(8.3 MB)

Freshservice Service Desk App 2.0.1 for Android 4.0+ APK Download

Version: 2.0.1 (16) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2016-07-25

Signature: e6571cb360af200fa325d95e1b102450306de864 Freshservice Service Desk App 2.0.1(16) apk safe verified

APK File SHA1: f6951f4a9f067c0b18bf54b702b28f4631b47ab6

What's new: 1. IT Servicedesk agents and requesters can now see the requested item More...

Download APK(8.3 MB)

Freshservice Service Desk App 2.0 for Android 4.0+ APK Download

Version: 2.0 (15) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2016-06-17

Signature: e6571cb360af200fa325d95e1b102450306de864 Freshservice Service Desk App 2.0(15) apk safe verified

APK File SHA1: c9853418e27c6c3b03e042beac537bc880338ca8

What's new: - Complete UI revamp with material design - Single Sign On using AD an More...

Download APK(8.3 MB)

Freshservice Service Desk App 1.5.1 for Android 4.0+ APK Download

Version: 1.5.1 (14) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2016-04-09

Signature: e6571cb360af200fa325d95e1b102450306de864 Freshservice Service Desk App 1.5.1(14) apk safe verified

APK File SHA1: dc2aac8f36d23fa386b2b052827c95cf6510a8c3

What's new: - Fixed Issue in viewing ticket attachments.

Download APK(3.9 MB)

Freshservice Service Desk App 1.5 for Android 4.0+ APK Download

Version: 1.5 (13) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2016-03-09

Signature: e6571cb360af200fa325d95e1b102450306de864 Freshservice Service Desk App 1.5(13) apk safe verified

APK File SHA1: 802edd9501bda15b0ecd8d9f0ff7753aace54bcd

What's new: - Option to view and update all details for new and existing assets

Download APK(3.9 MB)

Freshservice Service Desk App 1.4.2 for Android 4.0+ APK Download

Version: 1.4.2 (12) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2016-01-03

Signature: e6571cb360af200fa325d95e1b102450306de864 Freshservice Service Desk App 1.4.2(12) apk safe verified

APK File SHA1: 9450252861594ff890df06712c8e30530b71b86e

What's new: - Fix for issues viewing embedded images in emails

Download APK(3.8 MB)

Freshservice Service Desk App 1.4.1 for Android 4.0+ APK Download

Version: 1.4.1 (11) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2015-12-19

Signature: e6571cb360af200fa325d95e1b102450306de864 Freshservice Service Desk App 1.4.1(11) apk safe verified

APK File SHA1: bffbcf5f8eb8bb859e6338022d23c2a321fff73e

What's new: - Fix for issues viewing embedded images in emails

Download APK(3.8 MB)

Freshservice Service Desk App 1.4.0 for Android 4.0+ APK Download

Version: 1.4.0 (10) for Android 4.0+ (Ice Cream Sandwich, API 14)

Update on: 2015-11-14

Signature: e6571cb360af200fa325d95e1b102450306de864 Freshservice Service Desk App 1.4.0(10) apk safe verified

APK File SHA1: c6792591b2127c21cd2848aaf6c19426c901e9d1

What's new: -Service catalog for users to browse and request for services. -Barcod More...

Download APK(3.8 MB)

Freshservice Service Desk App 1.3.0 for Android 2.3.4+ APK Download

Version: 1.3.0 (9) for Android 2.3.4+ (Gingerbread MR1, API 10)

Update on: 2015-09-26

Signature: e6571cb360af200fa325d95e1b102450306de864 Freshservice Service Desk App 1.3.0(9) apk safe verified

APK File SHA1: b57ee3ba67c2b8918f546201a1a2b16e1c341def

What's new: - Push notifications to alert agents to new tickets & updates on t More...

Download APK(3.4 MB)

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