VCC Live Mobile App

CCV en direct App permet aux agents des centres d'appels pour offrir aux clients un soutien sur le mouvement.

Thank you for choosing VCC Live, the innovative cloud-based contact center solution.

VCC Live is a comprehensive cloud-based contact center platform that provides contact centers with tools and services they need in order to give customers high-quality support. Using VCC Live App, agents can give customers support on-the-move.

Please note that you need a VCC Live subscription to use this application.

FEATURES

Calls can be marked as business-related or personal calls.

Business-related inbound and outbound calls made, received and answered can be registered in the assigned project.

Agents can indicate the result of calls using dispositions.

Offline mode.

POTENTIAL AREAS​ OF USE​

Sales

Customer care

Support

Administration

USER GUIDE

https://vcc.live/help/vcc-live-app/about-this-user-guide/introduction-to-vcc-live-app