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EncoreMobile APK

The description of EncoreMobile

The EncoreMobile application works in conjunction with the Encore Workforce Optimization server software to dramatically improve agent coaching by delivering the ability to monitor agents’ recorded calls from a mobile device and add verbal or typed annotations to the recordings.

Traditionally, call monitoring has been a process whereby supervisors randomly select calls to monitor from a phone connected to the PBX and/or their desktop. Available to any business using Encore call recording, EncoreMobile turns random monitoring into meaningful-specific monitoring and accommodates on-the-go managers who can’t be tied to their desk.

Live monitoring conversations can be a significant coaching opportunity for Quality Management and Supervisors. However, traditional monitoring features have no way of identifying what calls to monitor and no automated mechanism for adding notes or commentary to the conversation. EncoreMobile solves these problems by:
• Color coding conversations that meet pre-defined parameters
• Delivering views of team activity, highlighting agents with longest wait or talk times
• Allowing managers to add typed notes in any section of call
• Providing the capability to also add ‘voice annotation’ or verbal commentary

EncoreMobile requires Encore Workforce Optimization system, version 6.0.2 or greater and an Encore Live Monitor license. Please contact your dvsAnalytics representative for more details.

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EncoreMobile APK Version History
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EncoreMobile for Android 4.1+ APK Download

Version: (1) for Android 4.1+ (Jelly Bean, API 16)

Update on: 2016-08-11

Signature: 10a0ac7273e54265b214545ca34d781df89e53e3 EncoreMobile apk safe verified

APK File SHA1: dbccc3245af46df52ad4916ea3c99efd0d7f46c7

Download APK(1.3 MB)

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