Comstice Mobile Agent icon

Comstice Mobile Agent APK

  • Author:

    Comstice

  • Latest Version:

    1.0.1

  • Publish Date:

    2015-09-23

The description of Comstice Mobile Agent

Comstice Mobile Agent App is an agent client app for Cisco UCCX and Cisco UCCE Contact Centers. It enables contact center agents to login as "Finesse Mobile Agent in call-by-call mode" in UCCE and Extend and Connect mode in UCCX and helps them to retrieve customer calls via mobile networks or Cisco Jabber.

Comstice Mobile Agent app works with Cisco Unified Contact Center Enterprise and Express, enables agent to change states and access customer CRM information with the built-in web browser. Once agent goes to "Ready" state, customer call is transferred to agent's mobile device via cellular networks or Cisco Jabber on their tablet device. Agent can also see the contact center call variables for the incoming call. Information such as queue name, customer account number, customer geo-location (latitude and longitude) can be sent via contact center call variables. Geo-location information helps agent to find the route to customer's location using the Mobile Agent app's Map feature, account number can be used to access customer's CRM information in the cloud.

Agent can tap on "Customers" option and access their backoffice web applications and update customer data without leaving the app.

Mobile Agent app can be used via tablets as well as the mobile phones. It can be utilized as a high availability option in Cisco UCCE environment . Comstice Location-Based Call Routing feature helps monitor agent location and route the incoming call to the nearest subject matter expert to the caller.

Demo Mode in Mobile Agent App helps users to experience the app features without the server element using dummy data.

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Comstice Mobile Agent APK Version History
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Comstice Mobile Agent 1.0.1 for Android 4.0.3+ APK Download

Version: 1.0.1 (2) for Android 4.0.3+ (Ice Cream Sandwich MR1, API 15)

Update on: 2016-07-25

Signature: 51587883e62cde7ea32c55a5fe402a84619bd6a2 Comstice Mobile Agent 1.0.1(2) apk safe verified

APK File SHA1: 0accb33c954bdb5a339c3bb176d06578d89c15c3

What's new: Bug fixes

Download APK(8.3 MB)

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