Helpdesk Case Manager

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This product is currently in TESTING phase.

Helpdesk Case Manager is a mobile app used for reviewing and updating cases relating to Link Technologies Software.

System has been designed to be used within Helpdesk; service/call centres and other business environments where there is a need to log, manage and schedule workflow practices and business rules. Helpdesk Management is designed to provide flexible business productivity tools for both internal staff and external clients.

*Log jobs quickly and easily

*Automatic Log number generation

*Notify clients and staff by email whenever an action is taken

*Add file attachments to any helpdesk job

*Access client or site call histories instantly

*Search the knowledge base for resolutions to known problems

*When a job is open, search the knowledge base for articles with the same issue

*Search the knowledge base for likely solutions to issues

Price: Free for all customers using Link Technologies Software