Berneslai Homes receives the report immediately and communicates with the tenant within the app. This means all messages are sent and received by the app, so that the tenant can easily see all the comments, questions and the status of the repair, and the repairs process can be managed as quickly as possible. The app allows tenants to report multiple problems/ repairs and see them all separately.
In addition to housing repairs reporting, Berneslai Homes (app) provides tenants with a range of information and other services from Berneslai Homes. There is access to Universal Jobmatch from Jobcentre Plus and a range of local services, news and links to the Council’s payment section of their website.
The app also allows the reporting of abandoned vehicles, dumped rubbish, graffiti, street lighting faults, potholes, anti-social behaviour and street furniture damage to the local authority (Barnsley Council) for handling.
This application is not designed or suitable for the purposes of reporting emergency repairs. Text has been placed on screen to reinforce this with the user.