A 24x7 Call Center manages requests, follows up with concerned BBMP officers, tracks for resolution and closure.
Sahaaya helps citizens monitor the progress and status of their complaints / requests. Progress of requests and escalations reviewed by BBMP senior officials and BBMP Councilors.
This mobile application provides easy means to make requests to BBMP Sahaaya.
+ One time registration and OTPs for verification. No need for accessing email or desktop version of application.
+ List of Common issues for easy navigation.
+ Share the location information of problem on Map.
+ Capture any images as required
+ Status update sent through SMS along with concerned Officer's Phone number.
+ Provides a list of previously reported issues and their status.
More About BBMP Sahaaya:
BBMP Sahaaya receives requests through several other methods - Online, Telephone call, Social networks.
Call Center assigns new requests to concerned department officer responsible for that location , at ward level or zone level. Status changes from Complaint Received to Assigned.
Department official is provided with phone number of complainant for getting further details and clarifications on the reported issue.
Complaint status changes to In-progress – to indicate that required action has been initiated.
Once the issue is resolved, status changes to Resolved. Call Center contacts Complainant for his feedback and acceptance to close the request.
In some cases if Officials find the complaint as not valid any more, these could be marked as Rejected.
In case complaint is not addressed in-time, status would be changed to Escalated.
In case complaint requires new project vs maintenance work, ex – a new road or bus shelter required. Status would be set as Long Term Solution – to track and plan these separately.
In case if complainant is not satisfied with resolution, he/she can re-open the request.
Visit http://bbmp.gov.in and http://bbmp.sahaaya.in
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