BBMP Sahaaya - Official App icon

BBMP Sahaaya - Official App APK

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The description of BBMP Sahaaya - Official App

BBMP Sahaaya (Help) is an easy and user friendly citizen centric Service interface, serves as one central system to report grievance across 20+ departments like Road Infrastructure, Waste Management, Building Plans, Tax and Revenue departments, Health, Pest & Animal Control, Tree & Forest department, Public Safety, Welfare, Environment etc and issues like Encroachment , Corruption and Illegal Activities.

A 24x7 Call Center manages requests, follows up with concerned BBMP officers, tracks for resolution and closure.
Sahaaya helps citizens monitor the progress and status of their complaints / requests. Progress of requests and escalations reviewed by BBMP senior officials and BBMP Councilors.

This mobile application provides easy means to make requests to BBMP Sahaaya.

Features:

+ One time registration and OTPs for verification. No need for accessing email or desktop version of application.
+ List of Common issues for easy navigation.
+ Share the location information of problem on Map.
+ Capture any images as required
+ Status update sent through SMS along with concerned Officer's Phone number.
+ Provides a list of previously reported issues and their status.


More About BBMP Sahaaya:

BBMP Sahaaya receives requests through several other methods - Online, Telephone call, Social networks.
Call Center assigns new requests to concerned department officer responsible for that location , at ward level or zone level. Status changes from Complaint Received to Assigned.
Department official is provided with phone number of complainant for getting further details and clarifications on the reported issue.
Complaint status changes to In-progress – to indicate that required action has been initiated.
Once the issue is resolved, status changes to Resolved. Call Center contacts Complainant for his feedback and acceptance to close the request.
In some cases if Officials find the complaint as not valid any more, these could be marked as Rejected.
In case complaint is not addressed in-time, status would be changed to Escalated.
In case complaint requires new project vs maintenance work, ex – a new road or bus shelter required. Status would be set as Long Term Solution – to track and plan these separately.
In case if complainant is not satisfied with resolution, he/she can re-open the request.

Visit http://bbmp.gov.in and http://bbmp.sahaaya.in


Attribution: Icons made by Freepik from www.flaticon.com is licensed by CC BY 3.0

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BBMP Sahaaya - Official App APK Version History
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BBMP Sahaaya - Official App 1.0.3 for Android 3.0+ APK Download

Version: 1.0.3 (4) for Android 3.0+ (Honeycomb, API 11)

Update on: 2016-10-26

Signature: bbc9cc9ce377bbd366f2e1ec36fa61b7284238c0 BBMP Sahaaya - Official App 1.0.3(4) apk safe verified

APK File SHA1: c60cddc50b4c3aa41040be9d4838c878eac9cd6d

What's new: New Features + Option to upload complaint photo from Gallery+ Detailed More...

Download APK(2.7 MB)

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