Download the Avaya Support mobile app for instant access to report an outage, open service requests and access the Avaya Knowledge Base on your mobile device from anywhere. The Avaya Support app provides Avaya support customers and authorized partners with personalized access and a simplified support experience for Avaya solutions anywhere, anytime. Whether you need to view recent service requests, raise a new issue with Avaya support experts, report a service outage, or search for a solution in the Avaya Knowledge Base, the Avaya Support app puts the information you need to keep your solution up and running at your fingertips.
• Report a services outage for fast access to the Avaya Emergency Recovery team.
• Search the Avaya Knowledge Base for solutions, application notes, technical tips and more.
• View open service requests for easy access to case notes and the ability to escalate your request.
• Create a service request for all non-service outage support.