A clear and invigorated focus on consumer experience is everywhere you look in today’s marketplace! In a self-service environment – and particularly at the ATM – it is the difference between a happy customer and a former customer. With widespread deployment of EMV-capable ATMs on the horizon, technologies that enable new ways to engage the user, and a customer-driven push to redefine how financial services are delivered, the theme of ATMIA’s 2015 conference is quite timely – “Enhancing the Consumer’s Self-Service Experience”.
Our Keynote Speaker is the perfect choice to launch our event this year. Lior Arussy is the most consummate expert in the industry on customer experience. His passionate, entertaining and thought-provoking presentation will challenge you to radically alter the way you approach customers, and your definition of their role in your organization.
The ATMIA Conference app helps you create your conference schedule. You can browse workshops, sessions, breakouts, special events and more. Plan your time in the exhibit hall with the exhibitor directory and create your list of must-see exhibitors. Maps of the hotel and the exhibit floor are also available for viewing.