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Astea Mobile

3.1.3 for Android

The description of Astea Mobile

Astea Mobile works with Astea Alliance, FieldCentrix and ServiceVision solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job.

Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response.

Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Astea Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs.

The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.

Benefits
• Increase Revenue from Technician Productivity
• Reduce Paperwork
• Reduction in Service Delivery Costs
• Reduction in Inventory Carrying Costs
• Reduction in Travel Costs
• Minimize SLA Penalties
• Accelerate Invoicing Process


Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.
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Astea Mobile 3.1.3 Update

2018-10-28
This release contains fixes for attachments and field focus with the android keyboard.

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Additional Information

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Previous versions
  • V3.1.3 9.3 MB APK

    Astea Mobile

    2018-10-28

    Astea Mobile 3.1.3 (21273202)

    Update on: 2018-10-28

    Requires Android: Android 5.0+ (Lollipop, API 21)

    Signature: e08a326e7f55f785a636d841bec9c3b2611cd561 Astea Mobile 3.1.3(21273202) safe verified

    File SHA1: 5636de746715d684047a3d21c02cf6495a55b7f6

    File Size: 9.3 MB

    What's new:

    Download

  • V3.1.2 9.3 MB APK

    Astea Mobile

    2018-10-24

    Astea Mobile 3.1.2 (21273201)

    Update on: 2018-10-24

    Requires Android: Android 5.0+ (Lollipop, API 21)

    Signature: e08a326e7f55f785a636d841bec9c3b2611cd561 Astea Mobile 3.1.2(21273201) safe verified

    File SHA1: 3365bb7b9745955d0a860d16339780569e08c1fa

    File Size: 9.3 MB

    What's new:

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  • V3.1.1 9.2 MB APK

    Astea Mobile

    2018-07-15

    Astea Mobile 3.1.1 (18263112)

    Update on: 2018-07-15

    Requires Android: Android 5.0+ (Lollipop, API 21)

    Signature: e08a326e7f55f785a636d841bec9c3b2611cd561 Astea Mobile 3.1.1(18263112) safe verified

    File SHA1: 25a99df5af28d40582cecadb5d3021d83b734901

    File Size: 9.2 MB

    What's new:

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  • V3.1.0 9.2 MB APK

    Astea Mobile

    2018-05-01

    Astea Mobile 3.1.0 (18263103)

    Update on: 2018-05-01

    Requires Android: Android 5.0+ (Lollipop, API 21)

    Signature: e08a326e7f55f785a636d841bec9c3b2611cd561 Astea Mobile 3.1.0(18263103) safe verified

    File SHA1: 1c62c5c8a613e9433c21259c1d69155228e1014b

    File Size: 9.2 MB

    What's new:

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  • V2.5.0 8.5 MB APK

    Astea Mobile

    2017-08-07

    Astea Mobile 2.5.0 (14142505)

    Update on: 2017-08-07

    Requires Android: Android 4.0+ (Ice Cream Sandwich, API 14)

    Signature: e08a326e7f55f785a636d841bec9c3b2611cd561 Astea Mobile 2.5.0(14142505) safe verified

    File SHA1: 6f581ac74968fe10f9840f8a4c5c30d6068b6f15

    File Size: 8.5 MB

    What's new:

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  • V2.4.1 6.9 MB APK

    Astea Mobile

    2016-07-26

    Astea Mobile 2.4.1 (14142428)

    Update on: 2016-07-26

    Requires Android: Android 4.0+ (Ice Cream Sandwich, API 14)

    Signature: e08a326e7f55f785a636d841bec9c3b2611cd561 Astea Mobile 2.4.1(14142428) safe verified

    File SHA1: f4bafd387bd79a3874fc1669558cb66c163f8158

    File Size: 6.9 MB

    What's new:

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