211 is the national, toll-free, three-digit phone number to call 24 hours per day for information about local health and social services. It enables people to find out about valuable and up to date resources in their community quickly and easily.
Studies show that people seeking services call seven to eight numbers before finding the right one, or they give up before getting the help they need. This is especially true for people whose primary language isn’t English. 211 eliminates guessing and misdirected calls, and bilingual counselors provide help and information.
Our agency is authorized by the California Public Utilities Commission as the sole provider of 211 service in Contra Costa County.
Our countywide, online resource database ( 211database.org) is the backbone of 211 in Contra Costa County. Call specialists use the database to refer callers to services, while county case workers, nonprofit staff, school counselors, clergy, law enforcement personnel, private therapists, and others access the information free of charge for their own clients. All resources are updated regularly and coded according to national taxonomy standards.
This specialized guided resource database ( CC-ReEntry) as a service of 211 Contra Costa was created and funded in collaboration with Contra Costa County's AB-109 Public Safety Realignment and Community Corrections Recidivism Reduction Programs and is designed to help returned citizens succeed in reintegrating into their communities.